Return Policy

Return Timeframe

All returns will be accepted at the discretion of Binding101 and must receive an assigned Return Authorization Number (RA#). This must be requested within 30 days of receipt of merchandise and must be requested before shipping back the product. Requests made after 30 days will not be authorized. Products shipped back without a valid return authorization number will not be processed.

If the product is not shipped back within 7 calendar days of the RA# issue date, Binding101 has the right to cancel/void the return authorization.

Restocking Fee

All returns are subject to a restocking fee of 25% of the product total. In the case of a defective product, product damaged in shipment, or product received not as ordered, this fee will be waived.

Return Requirements

• The return authorization number must be referenced on the shipping label.
• Do not write on the product boxes.
•  Returns must be received in the same packaging and condition as originally shipped.

Shipping Refund Policy

Shipping charges are not refundable unless the product was received defective, damaged in shipment, or not shipped as ordered.

Shipping Refunds for Defective, Damaged, or Not As Ordered

In these instances, Binding101 will email a complimentary return label to be used for shipping the product back. To be eligible for return/exchange, Binding101 must be notified of these issues within 7 calendar days of receipt of merchandise. All returns not meeting these conditions will be returned at the customer's expense (see below).

All Other Instances

In all other situations, the customer is responsible for the return shipping cost, insurance, and protective packaging. The customer must package the product securely and safely to prevent damage in transit. The customer must insure the package for the total value of all contents against damage. We recommend the customer choose a shipping method that includes a tracking number; please provide that tracking number to Binding101.

Return Exclusions/Disqualifications

Returns/exchanges will not be authorized if:

• Merchandise has been used.
• Original boxes are marked, written on, damaged, or have stickers on them.
• The requests are made after 30 days.
• The shipment is sent back without a valid return authorization number.

Items not eligible for return include:

• Custom produced or special-ordered items, including (but not limited to) custom size, custom color, custom printed, or custom-built/special-ordered supplies or equipment.
• Boards of any kind (including but not limited to whiteboards, chalkboards, bulletin boards, tack boards, display boards, and letter boards).
• Large items/equipment that must be delivered oversize or by truck are non-returnable. Any damage to these items must be recorded on the bill of lading that is signed upon delivery.
• Laminating film, laminating foils, and hot stamp foils are not able to be returned.

Evaluation of Equipment

All returned equipment is subject to evaluation before acceptance. The returned merchandise will be evaluated by the Binding101 service department upon receipt. The service department will determine if the problem is due to a manufacturing defect or operator abuse.

• If deemed a manufacturing defect, the return and/or exchange will be processed.
• If deemed operator abuse, the equipment will not be eligible for return. Instead, the customer will be contacted with a service and/or repair quote.

When to Expect Your Refund

Approved refunds are processed within 30 days after the returned merchandise is received. Refunds will be issued to the original payment method. Please allow your bank an additional few days to reflect the refund.

How to Submit a Return Request

We're sorry to hear you want to return your order. Before doing so, we encourage you to contact us to see if we can resolve the issue. You may call us at (866)537-2244 email info@buy101.com so that we may address any issues or questions you have on an individual basis.

If you would still like to return your order, please be sure you’ve reviewed and accept the terms of our return policy, as indicated on this page. Then follow these steps to complete the return.

OLD VERSION - SAVING FOR HISTORICAL; LEAVE HIDDEN

All returns are at the discretion of Binding101 and must have an assigned "return authorization number". This number must be requested within 20 days of receipt of merchandise and must be requested prior to shipping back the product. Requests made after 20 days will not be authorized. Products shipped back without a valid return authorization number will not be processed.

All returns are subject to a restocking charge of 20% of the product total, except in the case of a defective product, product damaged in shipment, or product received not as ordered.

The return number must be referenced on the shipping label. Do not write on the product boxes. Returns must be received back to our location within 30 days of receipt of merchandise in the same packaging and condition as originally shipped. It is the customer’s responsibility to package the returned product securely and safely in a way to prevent damage in transit, as well as to ensure the package for the total value against damage.

Shipping charges are not refundable unless the product was received defective, damaged in shipment, or not shipped as ordered. If merchandise is originally received as defective, damaged, or not as ordered, Binding101 will email a complimentary return label to be used for shipping the product back. Binding101 must be notified of these issues within 20 days of the order date in order to be eligible for refund/exchange. Returns not meeting these conditions will be returned at the customer's expense.

No returns and/or exchanges will be accepted if merchandise has been used or if original boxes are marked, written on, damaged, or have stickers on them.

No returns or exchanges will be accepted if merchandise was custom produced, including custom size, custom color, custom printed, or custom-built supplies or equipment.

Before replacements and/ or refunds are processed on equipment, the returned merchandise is evaluated by the Binding101 service department. This evaluation is to determine whether the problem is due to a manufacturing defect or operator abuse. If deemed a manufacturing defect, the return and/or exchange will be processed. If deemed operator abuse, the customer will be contacted with a service and/or repair quote.

Refunds are processed within 30 days after the return is received. Refunds will be issued to the original payment method.

How to Submit a Return Request

We're sorry to hear you want to return your item. Before doing so, we encourage you to contact us to see if we can resolve the issue. You may call us at (866) 537-2244 or email info@buy101.com so that we may address any issues or questions you may have individually. If you would still like to return your order, please follow these steps. And be sure to read all of the information on this page thoroughly to learn the full details of return requirements.